Refund policy

Every Harper & Oak item is created specifically for your order rather than pulled from pre-made inventory. This made-to-order approach helps us reduce waste, avoid overproduction, and offer a wider selection of designs, colors, and garment styles without producing unnecessary stock.

We still want you to feel confident ordering from us, and we’ll always do our best to make things right when you need help.

Our Quality Promise

If there is a problem with your order, please contact us at contact@harperandoak.shop within 30 days of delivery. For packages that may be lost in transit, please contact us as soon as you notice an unusual delay or lack of tracking movement.

We may ask for clear photos so we can quickly understand what happened. If an item arrives damaged, defective, misprinted, or incorrect—or is confirmed lost in transit—we will work with you to provide a replacement or another appropriate resolution.

Size Exchanges

Need a different size? We offer one size exchange per item when requested within 30 days of delivery.

Size exchanges are subject to a $9.99 shipping and handling charge, which helps cover the prepaid return label, processing, and shipment of the replacement.

To qualify:

  • The original item must be unworn, unwashed, and in its original condition.
  • The exchange must be for the same item and design in a different size.
  • You must contact us before returning the item so we can approve the exchange and provide instructions.
  • The replacement will be sent after we receive the original item.

Please review the size chart on the product page before ordering. For the most accurate comparison, we recommend measuring a similar garment you already own and comparing those measurements with our chart.

Returns for Preference or Change of Mind

Because each item is made specifically for your order, we do not offer standard returns or refunds for changes of mind, personal preference, or choosing a different color or style after purchase.

That said, we are real people and care about every order. If you are unhappy with your purchase, please reach out so we can understand the situation and see how we may be able to help.

Before Sending Anything Back

Please contact us before mailing an item so we can approve the request and provide the correct instructions. Returns sent without prior approval may not be accepted or processed.

When contacting us, please include:

  • Your name and order number
  • A brief description of the issue
  • Photos, when applicable
  • The replacement size requested, if asking for a size exchange

We’ll review your message and be in touch within 1–2 business days with the next steps.

Replacement & Exchange Timing

Approved replacements and exchanges are printed to order. Once processed, they generally follow our normal production and delivery timeline.

Thank you for supporting Harper & Oak and trusting us with your order.

For any questions about a return, exchange, or order issue, please contact us at contact@harperandoak.shop.